Frequently Asked Questions

Dawson & Co work alongside partner carriers we believe are the best to deliver to your area in New Zealand. Our carrier partner will call you the night before or the morning of your delivery to confirm a date and time with you.

Dawson & Co furniture is manufactured to the highest standards, yet all furniture will require specific care based on the materials and finishes used. Please refer to our product care page for more detailed information (link on same page) (inc Soilguarding on PCP) 

UV exposure from sunlight, harsh interior lighting or heat on all furniture will cause fading over time especially if items are placed near or close to a window. Natural fabrics will also be more susceptible to faster fading. We recommend UV protection on all windows where you want to protect the longevity of your furniture. Our sales team will also be able to provide you the best advice on what fabrics or materials are suitable for your requirements

Warranty page needs reviewing

Yes you can book in an appointment with one of our sales consultants either at one of our two Auckland showrooms or in the luxury of your own home if you live in Auckland. If you are out of Auckland we can organize virtual tours. Please click on the link to book your consultation.

Dawson & Co furniture is manufactured and made all over the world and there are different lead times for all of our partner brands. At the time of purchase you will be advised of the best estimated lead time currently available yet this may be subject to change. Your order may be affected by changes to the manufacturing or shipping process which is outside of our control, yet our commitment to you will be to update you as these changes come to hand.

Review what our Terms and Conditions are and include link to Terms & conditions

We can store your order up to 30 days free of charge from the date your last item arrived. If you require storage past that date a weekly storage fee of $23 per cbm will need to be applied to your order. Our customer experience specialist will be able to advise you further please email them on myorder@dawsonandco.nz

Yes you can collect or organise the collection of your order from one of our warehouse partners and alternatively if you have purchased floorstock from our showrooms. This is subject to Dawson & Co, and our partner warehouses current health and safety policy. Link to Dawson & Co Health & Safety Policy & Covid Policy 

We advise you to inspect all your delivered items prior to signing and accepting your delivery. If you note damages this should be recorded with the delivery company prior to signing. Discuss best language with Michael / do we encourage to sign if items are damaged? .include information on insurance cover email our after sales team on service@dawsonandco.nz