Product Care + Maintenance

Care Exterior

Natural Teak weathers to a beautiful silver-grey patina over time. This weathering process will vary depending on climate, exposure to the elements, and commitment to care and maintenance. 

Teak expands and contracts with changes in climate. Shrinking of the wood can result in hairline cracks in the assembly joints or the grain of the wood itself. This does not affect the structural integrity of the frame’s construction. 

We strongly recommend using a custom-fit outdoor cover to protect furniture from the elements and minimise ageing. 

Cushions should be removed - whenever possible - before covering the frames for longer than a few days to avoid mould and mildew build-up.

Specific timbers used in outdoor furniture, such as Teak, New Guinea Rosewood, Garapeira and Lyptus, carry a higher than usual oil content, ensuring greater resistance to the elements than less oiled timbers. Outdoor timbers change over time, with most fading and changing colour to a more grey appearance. Natural tannins inside the timber are also released over time and this ‘leaching’ may stain some surfaces. To minimise staining, hose down furniture and flooring regularly (every day or so) for the first few months. As the tannins may also stain upholstery, including any fabrics described as ‘outdoor’ and ‘stain resistant’, it is recommended that cushions are not stored on timber furniture for the first few months, until the majority of the tannins have been released. Avoid placing timber outdoor furniture in puddles or waterlogged areas for extended periods of time.

Outdoor synthetic fibres and weaves are generally UV resistant, colourfast, water repellant and frost proof and are fairly low maintenance. They can withstand extreme temperatures and are suitable for use all year round. Most synthetic weaves are made from a high-density polyethylene material. They have exceptional qualities, being extremely strong and soil-resistant. The combination of woven fibres and frames of either aluminium or galvanised steel make the furniture suitable for outdoor use. Over time dirt may build up inside the weave and provide hold for mould and algae, so it is recommended that you regularly clean your synthetic outdoor setting with soap and water. Use a soft brush and rinse with cold water. To prolong the life of your cushions, bring them inside when not in use (even if the foam and fabric are outdoor grades).

The name originates from the fact that stainless steel does not stain, corrode or rust as easily as ordinary steel. However, while stainless steel does ‘stain less’; it is not actually stain or rust proof. There are over 150 grades of stainless steel. The most commonly used in the furniture industry are:


This is the standard ‘18/8’ stainless steel. It is the most versatile and most widely used stainless steel, available in a wider range of products, forms and finishes than any other.


This is also called ‘marine grade’ stainless steel and is the grade, used in the furniture industry that is the least susceptible to corrosion.  In extreme coastal locations or if the steel is regularly subjected to water, brown discolouration, or tea staining, can appear on the surface of products. Tea staining does not affect the structural integrity or the longevity of the products and can be controlled. Tea staining can generally be removed with mild abrasive cleaner and warm soapy water. Any minor scratches can generally be removed by rubbing with a Scotch Brite pad in the direction of the grain.

Wash off with water to remove any daily dirt or debris. Use a combination of mild soap and water for cleaning when necessary. Always rinse well with water and dry with a soft cloth. 

Do not use harsh solvent-based, abrasive or stainless steel cleaners. These will accelerate staining, fading and ultimate failure of the powder coated finish.

In coastal regions, furniture should be washed and rinsed frequently to remove salt deposits that can damage the finish. We recommend using a combination of mild soap and water. Always rinse well with water and dry with a soft cloth.

To prevent water spots, do not allow water to pool/stand on the surface of the furniture. Wipe dry immediately. 

Avoid dragging furniture on the ground. Scratches that chip the finish can promote oxidation. 

Use felt pads on the bottom of objects that will remain on the tabletop for long periods. This is especially important with natural stone materials or items that retain moisture. Likewise, use coasters under glasses and cold drink cans, which can produce condensation. Trapped moisture can transfer to the aluminium and cause discoloration. 

Cushions should be removed - whenever possible - before covering the frames for longer than a few days to avoid mould and mildew build-up.

Use a dry, soft-bristle brush to frequently dust and remove dirt from the fabric before it becomes embedded. 

For everyday stains: 

■ Use a mixture of mild soap and warm water and a soft-bristle brush. 

■ Rinse thoroughly with clean water. 

■ Tip cushions on their sides with the zipper facing down and unzipped to ensure that all water drains. 

■ Let the furniture fully dry. 

■ Set-in residue may require professional cleaning. Please contact one of our stores. 

Cushions should not be left in heavy rain, but if they do get wet, tip them on their sides with the zipper facing down and unzipped to ensure that all water drains. Allow to air-dry.

To prolong the life of your cushions, bring them inside when not in use (even if the foam and fabric are outdoor grades). 

Cushions must be completely clean and dry before storage. 

Avoid letting water stand on the surface of furniture and cushions

Clean with a soft clean cloth soaked in a solution of warm, clear water and a pH-neutral soap. Rinse thoroughly and let dry. 

Wipe up spills quickly to avoid staining. 

Do not use corrosive or acidic detergents. 

The finishing processes create subtle variations in shading, colour and texture; no two items will be exactly alike. 

Concrete may exhibit fading, mottling and non-structural hairline cracks over time with exposure to the elements. These do not affect the structural integrity of the product. 

With sun exposure, a concrete tabletop may fade in colour. 

Lift, do not drag, your product to adjust to a new position. 

To prevent scratches, do not place or drag sharp or coarse objects across the surface 

Do not place extremely hot pans, dishes or glasses directly onto the tabletop, as this can cause sealer discoloration and rings.


Before you do anything else ensure there is enough space for opening the umbrella. 



Operate to the direction of the arrow. When you feel any resistance by turning the crank – do not force. Gently pull the umbrella rib ends apart to ensure they are not tangled then continue winding the crank. Observe when the umbrella has reached its open position, do not over-wind. If the upper pole is in the lower hub, your umbrella has opened properly. 


Ensure fabric is pulled free from enclosed ribs. When the umbrella is closed against the pole, secure the Velcro tightly around the umbrella and pole to keep it closed – this will minimise the movement inside the protection cover. 

Fit the protection cover over the umbrella. 

Ensure the castors are locked at all times.


The umbrella should not be used in windy conditions. 

An open umbrella should not be left unattended. 

Always use the protection cover when an umbrella is not in use. 

Store the umbrella in a dry place and keep it away from frost during the winter if necessary. 

Clean the frame with a damp cloth, mild soap and water. 

Do not use any sharp tool to avoid scratches on the pole/frame. 

Always let the umbrella dry completely before storing. 

WHEELS - Periodically check bolt tightness. Keep brakes lubricated to avoid seizing. 


One of the best ways to keep Sunbrella fabrics looking good is to hose fabrics off on a monthly basis with clear water. This helps prevent dirt from becoming deeply embedded in the fabric and eliminates the need for more frequent vigorous cleaning. 

Wiping up spills as soon as they occur or spot cleaning soon after stains occur.

Machine wash in cold water. Use normal amounts of mild laundry detergent and add 1 cup of bleach. Allow fabric to air dry.

Care Interior

The location of your furniture can affect its longevity. Placing furniture where it can touch external walls can create moisture build-up, and placing it too close to radiators, heaters and gas or wood fires can increase the risk of scorching damage or discoloration.

Sharp objects such as buckles, rings and even the claws of your pets can tear, scratch or break the furniture. Protect furniture from direct sunlight and rotate reversible cushions at regular intervals. Vacuum cushions weekly on low suction and take care with surfaces.

Most leathers generally do not need much day-to-day maintenance – periodic dusting with a soft, dry cloth should be enough.

It is important to avoid placing leather sofas near heat sources or direct light.

Oily stains are the biggest danger to leather surfaces. In the event of stains from oils, fats, makeup, chocolate or beverages, remove any excess liquid by dabbing with an absorbent paper towel. Gently wipe the stain from the outside edges towards the centre with a clean cloth dampened with water and neutral soap. Dry the stain, gently wiping with a dry cloth. When cleaning oily stains do not press hard, as this can cause the substance to enter the pores of the leather.

Natural leathers are so called because of their natural and uncoated nature. In this regard, natural leathers may incur marks or discrepancy of colour where it has come into contact with belt buckles or studding for example. This is a standard occurrence and forms part of the leather's character and uniqueness.


Aniline leather is often thicker and softer than coated leathers. It has natural characteristics such as scoring and vein lines, which are enhanced by wear, resulting in the leather changing appearance over time. Nubuck and Suede Nubuck leathers have then been further processed to raise fibres on the grain side of the hide to give it a suede effect. Suede is the natural underside of the hide with raised fibres that give it a softer feeling. It is susceptible to oily stains as it cannot be protected. This product is not recommended for placement in high-use areas.


The leather has a light colour and finishes applied to the surface which reveals the natural characteristics of the hide to a lesser extent and increases the resistance to wear. This process balances out dye colour irregularities and allows a greater colour range.


The surface of this leather has a pigment applied and a heavier protective coating, giving a limitless colour range and excellent wear characteristics. Pigmented leathers are produced in two basic forms: full grain, which shows natural grain variation and all marks, and corrected grain, which has undergone a process where some of the grain layer and most of the natural hide marks are removed. The surface then has a print embossed on it giving a more uniform appearance.


There are many variations of this leather. It is generally aniline dyed leather that has been given a wax or oily impregnation. This gives the leather a nice feel and affords light protection. The application of the wax or oil gives a depth of colour which cannot be duplicated by surface colour and will age beautifully over-time. These leathers are affected by sunlight and heat. They generally scratch relatively easily, but in many cases, scratches can be lightened by rubbing.


Stone is very delicate and must be cleaned with pH neutral, gentle cleaners. Acids, even the mild acid in vinegar, will dissolve the finish and permanently etch the surface. Stone is very porous and therefore it likes to soak in liquid spills. If liquid spills do occur, wipe it dry as soon as possible by blotting dry with a clean cloth. The best method for cleaning stone is to wet a clean cloth with lukewarm water to wipe the surface, and to remove any marks. You can use a very mild detergent to remove any tricky stains, but this should not occur more than once every few months.

Do not place glasses on it directly and always use a dry cloth to dry and shine the stone to prevent liquids from getting into the stone core.

Although our timber collections often have lacquered surfaces and can mostly tolerate the heat from coffee cups and dinner plates, they cannot tolerate greater temperatures from dishes heated on the stove-top or in conventional or microwave ovens. The general rule is: if something is too hot to hold, it is too hot to place on timber. These hotter containers can mark the timber.

The lacquer is also water-resistant, however cannot tolerate excessive quantities of liquid. Dry any spills immediately and polish the surface, otherwise liquid may seep through the lacquer and cause irreparable damage. Timber can develop a cloudy appearance caused by condensation when hot items are placed on its surface. This cloudy appearance cannot be removed unless the whole piece is resurfaced.

Other spills, such as glue or correction fluid, should be removed with a damp cloth (soapy if necessary) then dried and re-polished until the gloss returns. 

Do not allow hot cooking utensils, methylated spirits, pens, textas, nail varnish and other similar substances to come into contact with your timber furniture. Your solid timber furniture is a natural product and may expand and contract due to varying temperature conditions, occasionally producing small cracks within or between the timbers. This is normal and often part of a piece’s character. To minimise movement the furniture should not be placed outside, in direct sunlight, or in heavily air-conditioned areas.

Solid timber needs to be polished regularly to maintain optimum condition – polishing cleans and nourishes the wood, protects it and highlights its character. When polishing, work along the grain of the timber, rub in the polish well and buff immediately, making sure you polish out all scratches.

Timber species commonly used in joinery:


The genus Quercus with more than two hundred separate species produces the true oaks. Most are found in the northern hemisphere where, in temperate regions, they may form pure strands or be a dominant species in mixed woodlands. In warmer countries, they tend to occupy the mountain areas. Oaks fall into three groups: red, white, and evergreen or live oaks. Varying in colour from a light yellow to a dark red, this very strong timber has been used for hundreds of years in furniture making and can be stained to almost any shade.


Ash can be any of four different tree genera from four very distinct families but originally, and most commonly, refers to trees of the genus Fraxinus (from Latin ‘ash tree’) in the olive family Oleaceae. The ashes are usually medium to large trees and mostly deciduous, though a few subtropical species are evergreen. The wood is hard, elastic and very strong, and is generally used for pieces demanding strength and resilience.

Always avoid cleaning painted timber with liquids and harsh chemicals. To clean your painted timber surface, use a dust cloth or feather duster to remove dust and debris. Removing dust is essential as dust collection absorbs and holds moisture on humid days and damp evenings, causing the timber to expand/crack. You may use a slightly damp cloth or a mild detergent in lukewarm water to remove liquids that might stain, however, be sure that the cloth is not soaked excessively and the surface is dried with a clean dry cloth immediately after wetting.

Resin and Acrylic are both synthetic materials so they can scratch/mark easily, so try to avoid placing sharp objects on their surfaces. You should also always ensure that you do not have the furniture too close to a heat source. Certain solvents can damage Resin and Acrylic, so it is best to keep your furniture away from harsh chemicals. To clean your furniture, use a mild detergent in lukewarm water with a clean soft cloth to wipe the surface down. Always rinse the detergent off the surface with a new clean cloth. Once the surface has been appropriately cleaned, dry the surface by blotting with a clean soft cloth.

Colour Fastness - No fabric, even those tested to industry requirements, is 100 percent colour-fast and it is impossible to prevent fading if the right precautions are not taken. Winter sun sitting low in the sky can have the largest impact, particularly when curtains are pulled back. However, any room with a lot of daylight can cause susceptible fabrics to fade.

Fading and Sun Damage - Dyed fabrics, particularly those dyed in bright colours, are susceptible to fading. North facing rooms are exposed to the most sunlight. Constant exposure to the direct rays of the sun can break down the fabric fibres, causing them to become brittle and increasing the risk of a rip or tear during cleaning.

Oxidation - Fumes from fires of all kinds, car exhausts and kitchen stoves produce a sulphur compound which, when combined with humidity and oxygen, produces a mild sulphuric acid. This can cling to the fabric and contribute to deterioration and discolouration. Regular professional cleaning can help minimise the impact of this.

Pilling - This is often a result of wear and tear, but climatic conditions and air quality can also contribute. Fibres in some clothing can transfer pills to the furniture. Pilling is not a defect and can easily be removed using a battery operated pilling appliance available from most haberdashery stores.

Shrinkage - Sufficient allowance should be made for shrinkage as all fabrics are prone to it. An allowance of three percent is an acceptable industry standard. Spills and Stains Attend to stains and spills as quickly as possible after the incident. Mop up any spilled liquid and scrape away any dirt, then clean as recommended for the type of stain. Be careful about over saturating fabrics, especially with detergent, as this can create watermarking or other stains. There’s also a big difference in the approach for oil and non-oil based stains.

Oil Based - Use warm water mixed with household soap (test first on a hidden part of the fabric). Rub gently and blot dry with a clean towel. Then use clean, cold water (rain or distilled water is best) and go through the blot drying process again. To finish use a hair dryer held at least 30cm from the surface, working outwards from the centre of the stain. Clean entire panels of fabric rather than specific spots as this will prevent the spot from standing out when the cleaning is done.

Non-Oil - Use the same method as for oil but use a dry-cleaning solvent in place of the soap and water solution. The solvent is available from supermarkets and chemists.

Specific Stains - Test cleaning products on a hidden part of the fabric and check care labels for specific instructions.

Alcohol - Mop up excess liquid, dab at the stain with rubbing alcohol on a clean cloth, then blot repeatedly with a solution of cool water and detergent. Repeat and blot dry with a clean towel.

Blood - Ammonia is the best solution for blood. Mix a solution with one teaspoon of ammonia in a cup of cold water and dab at the spot. Do not over rub. Blot with a clean towel and repeat the process. Once the spot is gone, continue to dab the stain area with water and blot. Repeat after fifteen minutes, this time with white distilled vinegar. Blot once again, using a dry towel.

Chewing Gum - Rub an ice cube over the gum to harden it, then carefully scrape it up with a blunt knife. This should remove most of the gum. The remainder should clean up with dry cleaning fluid.

Coffee and Tea - Sponge the stain with warm water then apply warm glycerin. Leave it for thirty minutes and blot with warm water, drying quickly.

Cosmetics - Sponge with warm water then apply warm glycerin. Wait thirty minutes then blot with warm water, drying quickly.

Fruit/Fruit Juices - Blot or wipe up as much as possible, leaving the stained area dry. Blot with cold water. If any trace remains, dab the spot with a mixture of liquid detergent, vinegar and water. Once the stain is removed blot with water to remove the vinegar and detergent traces.

Grease - Dry cleaning fluid is the best solution for grease, including hair grease. If any trace of stain remains after dabbing with the fluid, go over it with a mixture of detergent and warm water then finish with a clean slightly damp cloth.

Ink - Add some warm glycerine, then leave for at least ten minutes. Apply some liquid detergent and rub gently. Finally, use clean water and blot dry quickly.

Milk - Blot with a clean soft cloth, then use clean water on the area. Blot with a solution of water, detergent with a small amount of ammonia. Wait until dry, and then go over the area with some dry-cleaning fluid. To finish, blot lightly with a cloth that has been wet with some rubbing alcohol.

Ice Cream - Wipe or scrape away the excess and blot with clean water mixed with liquid detergent. Make sure you do not saturate the cloth. Once dry, use dry-cleaning fluid for any remaining stain.

Soft Drinks and Confectionery - First sponge the stain with water, and then add some warm glycerin. Finish by blotting with water. Iodine Cut a lemon and apply to the area then sponge with warm water. Apply a small amount of detergent with a cloth then blot with a cloth wrung out in a solution of two thirds warm water and one third white vinegar.

Shoe Polish - Apply liquid paraffin to loosen the stain then sponge with dry cleaning fluid.

Urine - It is vital to get to urine stains before they dry, as urine can affect the dye and discolour it. Use a solution of water with white vinegar then blot dry. Then use another solution of liquid detergent with cold water. Finally dab the spot with cold water, making sure you blot it thoroughly.

Vomit - Same technique as for milk.

Water Spots - Blot the area with a cloth and then apply some white vinegar. After a few minutes wet the area with cold water, blotting with a dry cloth. Always brush in the same direction of the pile when dry.

Iron and Bronze pieces are taken care of in much the same way as timber furniture – they just need an occasional wax. However, in high traffic areas or areas that are exposed to abnormal interior humidity, Iron may require more frequent maintenance. To remove any rust that may form if maintenance has not been frequent enough, use #0000 steel wool to remove the build up of rust, then rub in furniture wax with a soft cloth. Best results are achieved by warming the iron or bronze with a hairdryer and applying a good quality paste of furniture wax (please ask one of our consultants for recommendations on products). This will allow the wax to best penetrate the surface for longer lasting protection. Buff with a soft cloth and use a horsehair brush if you need to get into crevices or hard to reach areas. Ensure that you protect your surrounding furniture and flooring prior to treating your piece as rust and wax can stain.

Glass and/or mirrored surfaces require low maintenance. A weekly wipe with a slightly damp chamois is sufficient. Glue and pencil marks can be removed by applying some Eucalyptus oil with a soft cloth. Objects placed on glass or mirrored glass should always have a felt protector applied to the under side of the item so as not to scratch the surface. Further, items placed on the glass should be the correct weight for the glass thickness.

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