Care Exterior

We recommend not to use a power washer (water blaster) or steamer, as this will damage the finish.

Natural Teak weathers to a beautiful silver-grey patina over time. This weathering process will vary depending on climate, exposure to the elements, and commitment to care and maintenance. 

Teak expands and contracts with changes in climate. Shrinking of the wood can result in hairline cracks in the assembly joints or the grain of the wood itself. This does not affect the structural integrity of the frame’s construction. 

We strongly recommend using a custom-fit outdoor cover to protect furniture from the elements and minimise ageing. 

Cushions should be removed - whenever possible - before covering the frames for longer than a few days to avoid mould and mildew build-up.

Specific timbers used in outdoor furniture, such as Teak, New Guinea Rosewood, Garapeira and Lyptus, carry a higher than usual oil content, ensuring greater resistance to the elements than less oiled timbers. Outdoor timbers change over time, with most fading and changing colour to a more grey appearance. Natural tannins inside the timber are also released over time and this ‘leaching’ may stain some surfaces. To minimise staining, hose down furniture and flooring regularly (every day or so) for the first few months. As the tannins may also stain upholstery, including any fabrics described as ‘outdoor’ and ‘stain resistant’, it is recommended that cushions are not stored on timber furniture for the first few months, until the majority of the tannins have been released. Avoid placing timber outdoor furniture in puddles or waterlogged areas for extended periods of time.

I have an answer

Outdoor synthetic fibres and weaves are generally UV resistant, colourfast, water repellant and frost proof and are fairly low maintenance. They can withstand extreme temperatures and are suitable for use all year round. Most synthetic weaves are made from a high-density polyethylene material. They have exceptional qualities, being extremely strong and soil-resistant. The combination of woven fibres and frames of either aluminium or galvanised steel make the furniture suitable for outdoor use. Over time dirt may build up inside the weave and provide hold for mould and algae, so it is recommended that you regularly clean your synthetic outdoor setting with soap and water. Use a soft brush and rinse with cold water. To prolong the life of your cushions, bring them inside when not in use (even if the foam and fabric are outdoor grades).

The name originates from the fact that stainless steel does not stain, corrode or rust as easily as ordinary steel. However, while stainless steel does ‘stain less’; it is not actually stain or rust proof. There are over 150 grades of stainless steel. The most commonly used in the furniture industry are:

GRADE304

This is the standard ‘18/8’ stainless steel. It is the most versatile and most widely used stainless steel, available in a wider range of products, forms and finishes than any other.

GRADE 316

This is also called ‘marine grade’ stainless steel and is the grade, used in the furniture industry that is the least susceptible to corrosion.  In extreme coastal locations or if the Steel is regularly subjected to water, brown discolouration, or tea staining, can appear on the surface of products. Tea staining does not affect the structural integrity or the longevity of the products and can be controlled. Tea staining can generally be removed with mild abrasive cleaner and warm soapy water. Any minor scratches can generally be removed by rubbing with a Scotch Brite pad in the direction of the grain.

Wash off with water to remove any daily dirt or debris. Use a combination of mild soap and water for cleaning when necessary. Always rinse well with water and dry with a soft cloth. 

Do not use harsh solvent-based, abrasive or stainless steel cleaners. These will accelerate staining, fading and ultimate failure of the powder coated finish.

In coastal regions, furniture should be washed and rinsed frequently to remove salt deposits that can damage the finish. We recommend using a combination of mild soap and water. Always rinse well with water and dry with a soft cloth.

To prevent water spots, do not allow water to pool/stand on the surface of the furniture. Wipe dry immediately. 

Avoid dragging furniture on the ground. Scratches that chip the finish can promote oxidation. 

Use felt pads on the bottom of objects that will remain on the tabletop for long periods. This is especially important with natural stone materials or items that retain moisture. Likewise, use coasters under glasses and cold drink cans, which can produce condensation. Trapped moisture can transfer to the aluminium and cause discoloration. 

Cushions should be removed - whenever possible - before covering the frames for longer than a few days to avoid mould and mildew build-up.

Use a dry, soft-bristle brush to frequently dust and remove dirt from the fabric before it becomes embedded. 

For everyday stains: 

■ Use a mixture of mild soap and warm water and a soft-bristle brush. 

■ Rinse thoroughly with clean water. 

■ Tip cushions on their sides with the zipper facing down and unzipped to ensure that all water drains. 

■ Let the furniture fully dry. 

■ Set-in residue may require professional cleaning. Please contact one of our stores. 

Cushions should not be left in heavy rain, but if they do get wet, tip them on their sides with the zipper facing down and unzipped to ensure that all water drains. Allow to air-dry.

To prolong the life of your cushions, bring them inside when not in use (even if the foam and fabric are outdoor grades). 

Cushions must be completely clean and dry before storage. 

Avoid letting water stand on the surface of furniture and cushions

Clean with a soft clean cloth soaked in a solution of warm, clear water and a pH-neutral soap. Rinse thoroughly and let dry. 

Wipe up spills quickly to avoid staining. 

Do not use corrosive or acidic detergents. 

The finishing processes create subtle variations in shading, colour and texture; no two items will be exactly alike. 

Concrete may exhibit fading, mottling and non-structural hairline cracks over time with exposure to the elements. These do not affect the structural integrity of the product. 

With sun exposure, a concrete tabletop may fade in colour. 

Lift, do not drag, your product to adjust to a new position. 

To prevent scratches, do not place or drag sharp or coarse objects across the surface 

Do not place extremely hot pans, dishes or glasses directly onto the tabletop, as this can cause sealer discoloration and rings.

SPACE REQUIREMENT 

Ensure there is enough space for opening the umbrella. 

OPERATION 

OPENING THE UMBRELLA 

Operate to the direction of the arrow. When you feel any resistance by turning the crank – do not force. Gently pull the umbrella rib ends apart to ensure they are not tangled then continue winding the crank. Observe when the umbrella has reached its open position, do not over-wind. If the upper pole is in the lower hub, your umbrella has opened properly. 

CLOSING THE UMBRELLA 

Ensure fabric is pulled free from enclosed ribs. When the umbrella is closed against the pole, secure the Velcro tightly around the umbrella and pole to keep it closed – this will minimise the movement inside the protection cover. 

Fit the protection cover over the umbrella. 

Ensure the castors are locked at all times.

CARE AND MAINTENANCE 

The umbrella should not be used in windy conditions. 

An open umbrella should not be left unattended. 

Always use the protection cover when an umbrella is not in use. 

Store the umbrella in a dry place and keep it away from frost during the winter if necessary. 

Clean the frame with a damp cloth, mild soap and water. 

Do not use any sharp tool to avoid scratches on the pole/frame. 

Always let the umbrella dry completely before storing. 

WHEELS - Periodically check bolt tightness. Keep brakes lubricated to avoid seizing. 

CANOPY CARING INSTRUCTIONS 

One of the best ways to keep Sunbrella fabrics looking good is to hose fabrics off on a monthly basis with clear water. This helps prevent dirt from becoming deeply embedded in the fabric and eliminates the need for more frequent vigorous cleaning. 

Wiping up spills as soon as they occur or spot cleaning soon after stains occur.

Machine wash in cold water. Use normal amounts of mild laundry detergent and add 1 cup of bleach. Allow fabric to air dry.