Frequently Asked Questions
We can organise delivery nationwide through our preferred carrier network for our furniture and lighting collections.
Auckland Metro delivery service includes placement inside your home, assembly and removal of packaging. Out of Auckland deliveries are currently a door to door service only.
For rural deliveries or those with difficult access, additional charges may be required. Please contact us if you would like a quote or have any questions.
We do not currently offer international freight options however we can work with your freight forwarder to arrange pick up from our warehousing facilities.
Once your order has been assigned to one of our delivery partners, they will contact you directly to organise a suitable delivery day and time window. Please contact us at myorder@dawsonandco.nz if you require any update on your delivery's progress.
Dawson & Co furniture is manufactured to the highest standards, yet all furniture will require specific care based on the materials and finishes used. Please refer to our product care page for more detailed information
UV exposure from sunlight, harsh interior lighting or heat on all furniture will cause fading over time especially if items are placed beside or close to a window. Natural fabrics will also be more susceptible to faster fading. We recommend UV protection on all windows where you want to protect the longevity of your furniture. Our sales team will also be able to provide you the best advice on what fabrics or materials are suitable for your requirements.
Our warranties vary depending on type of product and brand. For the full list of warranties refer to the Dawson & Co warranty information on the website here
Yes you can book consultation with one of our sales team either at one of our two Auckland galleries or in the luxury of your own home if you live in Auckland. If you reside out of Auckland, we offer a virtual tour of our gallery and zoom consultation option, please contact us on info@dawsonandco.nz and one of our team will be in touch.
Dawson & Co furniture is designed and made by craftspeople all over the world with varying lead times. At the time of purchase you will be advised of the best estimated lead time currently available yet this may be subject to change and as such we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Our commitment to you will be to update you as these changes come to hand.
Please refer to our Returns & Exchanges section
We offer free storage of purchases for up to 30 days from your original Requested Delivery Date. After 30 days, if our warehousing partner has space available, we can arrange the ongoing storage of your goods for a weekly fee.
Failure to pay storage fees may result in order cancellation and forfeiture of all monies paid.
Due to the location of our warehouse we are unable to offer personal pick-ups for warehouse items. If you prefer to arrange your own freight company please contact us for the procedure for pick ups. Floor stock items may be collected from the store of purchase by yourself or your freight provider. Our team will be on-hand to help with smaller items.
All packages are inspected prior to despatch, and our carriers are instructed to identify any crate or package damage that may have occurred in-transit and to initiate closer inspection of the product with you.
We also ask you to inspect your product on delivery and notify us within 24 hours if you notice any damage or it is not what you ordered. This provides us with the opportunity to address any issues immediately.
We cannot reasonably accept claims for product considered to have been damaged during delivery if your claim is not made at that time. Please contact us customercare@dawsonandco.nz or Service Request Form link